Frequently Asked Questions

Expert Insights on Piano Care, Surface Repair, and Maintenance in Hong Kong

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How long does piano surface repair take?

The duration of a piano surface repair depends on the severity of the damage and the finish type (e.g., high-gloss polyester or traditional lacquer). Minor scratches and dents can often be repaired on-site within 2–4 hours. For extensive cabinet restoration or deep structural repairs, the process may require multiple sessions or specialized work at our Tsuen Wan workshop. For an accurate time estimate, please WhatsApp a photo or video to +852 5633 7515.


Can all scratches and dents be fully removed?

Most surface blemishes, including pedal scuffs, lid scratches, and corner chips, can be restored to a "like-new" condition. While 100% of our clients have been satisfied with our aesthetic repairs, deep structural cracks or severe water damage may require a more comprehensive refinishing and lacquering process. We specialize in matching the original factory finish of major brands like Yamaha and Steinway.


How often should I tune my piano in Hong Kong?

Due to Hong Kong's high humidity and seasonal temperature fluctuations, we recommend tuning your piano 2–3 times per year. Pianos in HK are prone to "pitch dropping" during the humid spring months. Regular tuning, combined with proper humidity control (Dehumidifiers or Dampp-Chaser systems), prevents the soundboard from warping and protects the delicate internal action from becoming sluggish or "sticky."


Do you service specific piano brands?

The Pro Piano Team provides expert service for all major piano manufacturers. Our technicians are Steinway & Yamaha certified, and we also regularly service Kawai, Bösendorfer, C. Bechstein, Fazioli, and other European and Asian brands. We tailor our regulation and voicing techniques to respect the unique tonal DNA of each specific brand.


Can you restore old or heavily worn vintage pianos?

Absolutely. We specialize in full piano restoration, which includes:

Action Regulation

Replacing worn hammers, dampers, and springs.

Voicing

Adjusting the tone from "bright" to "mellow."

Restringing

Replacing old, rusted strings to restore clarity and resonance.

Cabinet Refinishing

Complete exterior restoration of the wood or paint.

We bring heirloom instruments back to normal condition.


How do I schedule a professional piano service?

Booking is simple. WhatsApp us at +852 5633 7515 with your location and piano brand. We can provide a preliminary evaluation via photo/video and schedule an on-site inspection or tuning appointment at your convenience.

Ready to Restore Your Piano?

Contact our certified technicians for a professional consultation and bring the beauty back to your instrument.

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The Pro Piano Team

Certified Steinway & Yamaha Experts